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Divisions > Special Education and Early Intervention > Family Support and Dispute Resolution Branch
Family Support & Dispute Resolution Branch

The Family Support and Dispute Resolution Branch fosters family engagement and positive family/system partnerships through the provision of technical assistance and support to a statewide network of family support specialists serving families of children with disabilities.


The Branch facilitates informal dispute resolution by responding to parent inquiries, assisting parents with navigating Maryland’s early intervention and special education systems, and connecting parents with community resources and local personnel who can assist with concerns.


Additionally, the Branch ensures the dispute resolution processes under the IDEA are available and conducted in accordance with all requirements. Staff investigate and resolve formal State complaints that allege violations of State and federal IDEA requirements regarding the special education of students with disabilities and maintains data and reports on the dispute resolution processes, including complaint investigations, mediations, and due process hearings.


Family Support Services - Click here!!

Dispute Resolution Resources

IDEA Dispute Resolution Processes Comparison Chart 

Video Clip - Procedural Safeguards: Resolution Sessions and Due Process Hearings
  (provided courtesy of the U.S. Department of Education's Office of Special Education 

Listing of Free or Low Cost Assistance for Special Education Disputes

Special Education State Complaint Resolution Procedures

     AmharicArabicChineseFrenchHaitian |  Hindi |  Korean
PolishPortugueseRussianSpanishTagalog |  UrduVietnamese

State Complaint Form - Part B

     AmharicArabicChineseFrenchHaitian |  Hindi |  Korean
PolishPortugueseRussianSpanishTagalog |  UrduVietnamese

State Complaint Form - Part C


A Parent's Guide to Frequently Asked Questions about Special Education State Complaints

     Amharic | Arabic |  Chinese |  French |  Haitian |  Hindi |  Korean | 
     Polish |  Portuguese |  Russian |  Spanish |  Tagalog |  Urdu |  Vietnamese

Facilitated IEP Team Meetings in Maryland - An Introduction and Frequently Asked Questions for Parents and Public Agency/School Personnel

Request for Mediation and Due Process Complaint Form
AmharicArabicChineseFrenchHaitian |  Hindi |  KoreanPolish
PortugueseRussianSpanishTagalog |  UrduVietnamese

A Parent's Guide to Frequently Asked Questions about Special Education Mediation       

     AmharicArabicChineseFrenchHaitian |  Hindi |  Korean
PolishPortugueseRussianSpanishTagalog |  UrduVietnamese

A Parent's Guide to Frequently Asked Questions about Special Education Due Process Complaints

     AmharicArabic ChineseFrenchHaitian |  Hindi |  Korean
PolishPortugueseRussianSpanishTagalog |  UrduVietnamese


State Complaint Letters of Finding


Fiscal Year 2015
Fiscal Year 2014
Fiscal Year 2013

Fiscal Year 2012

Due Process Hearing Decisions, and End-of-Year Hearing and Mediation Outcome Reports by Public Agency


Fiscal Year 2015
Fiscal Year 2014
Fiscal Year 2013

Fiscal Year 2012


Links for more information:

Maryland Office of Administrative Hearings

Community Mediation Maryland 

CADRE (Consortium for Appropriate Dispute Resolution in Special Education)
     CADRE's website offers many publications regarding dispute resolution, such as:

          Facilitated IEP Meetings:  An Emerging Practice -

          Resolution Meetings:  A Guide for Parents -

          Special Education Mediation:  A Guide for Parents -

          Steps to Success:  Communicating with Your Child's School -

          The Involvement of Students in Their Special Education Mediations -

          Educating Our Children Together:  A Sourcebook for Effective Family-School-
          Community Partnerships -



Contact Information


Dori Wilson, Chief

Family Support & Dispute Resolution Branch



Marjorie Shulbank, Chief

Family Support Services Section



Anita Mandis, Chief

Complaint Investigation Section



Division of Special Education/Early Intervention Services
Maryland State Department of Education

200 West Baltimore Street

Baltimore, MD 21201

Phone: 410-767-7770

Fax: 410-333-0664


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